Privacy policy

BEFORE YOU START…

In this Privacy Policy you will find all the relevant information that applies to the use we make of your personal data regardless of the channel or medium with which you interact with MAJORICA.
Some of the names we will use in this Privacy Policy:
When we talk about our Platform we will generally refer to any of the digital or in-person channels or media that you have used to interact with us, the main ones are:
- 1. Our Web pages.
  2. In person, in one of our physical stores.
- When we talk about User we are referring to you as soon as you have accessed any of our web pages, or because you have provided us with personal information through any other means.
In addition to this Privacy Policy, the general terms and conditions that you have expressly accepted for specific purposes will also apply.

WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR DATA?

The person responsible for the processing of your personal data is:

MAJORICA INTERNACIONAL, S.L., Company with registered office in Manacor, Mallorca – Spain and with N.I.F. B-01906163.

· Postal address: C/Argenters, 77, 07500, Manacor, Mallorca - Spain.

· Contact email for the exercise of rights regarding data protection: mydata@majorica.com

MAJORICA INTERNACIONAL, S.L., may be, from now on, referred to interchangeably as ''MAJORICA'' or ''Us'' or the ''Responsible of the treatment''.

WHAT PERSONAL DATA DO WE PROCESS?

What is personal data?

In accordance with the regulations, “Personal Data” is any information about an identified or identifiable natural person, such as, for example, the name, an identification number, location data, etc.

What data does MAJORICA use?

MAJORICA collects and processes different data depending on the products, services or functionalities that you want to enjoy at any given time or, even, because you contact us for any specific request, and in general this data will be the following:< /p>

Identifying data (for example, your first name, last name, language, etc.);
Economic and transactional information data (for example, your payment or card information, information about your purchases, orders, returns, etc.);
Connection, geolocation and browsing data (for example, location data, device identification number or advertising ID);
Data in relation to commercial information (for example, if you are subscribed to our newsletter),
Data about your tastes and preferences.
Security images.

In some cases, we may passively obtain information through the use of tracking tools, such as browser cookies or other similar technologies on our Platform or in the communications we send to you. In certain cases, a third party may have provided us with information about you when using a feature or service of the Platform, for example, if they have sent you a gift card or if they send an order to your address.

In such cases, we will only process your data in relation to that functionality or service, in accordance with the provisions of this Privacy and Cookies Policy.

WHY DO WE PROCESS YOUR DATA?

To manage your registration as a user of the MAJORICA Platform.

MAJORICA uses the data it collects from Users to identify you as one of them, as well as to give you access to the different functionalities that are available as a registered User.

For the development, fulfillment and execution of the sales contract or services that you have contracted with Us on the Platform.

MAJORICA will process your personal data in the reference context for the purpose of contacting you in relation to updates or informative communications related to the contracted functionalities, products or services, managing payment for the products you purchase, managing possible returns once you have made a purchase and manage requests for information about the availability of products, product reservations through the Platform, depending on how these options are available at any given time, for billing purposes and to make tickets and invoices available to you. the purchases you have made on the Platform.

MAJORICA may send you commercial communications about its products and/or services, as well as content similar to what you are interested in by providing your data in a registry established for this purpose. MAJORICA may select and send personalized commercial communications based on User requests.

MAJORICA may send you communications that may be carried out by any means of communication (but not limited to: email, telephone calls, multi-platform messaging or chat, automated communications without human intervention, ''push'' notifications consisting of the sending promotional messages to a mobile phone or any type of similar communication) about MAJORICA products and services in accordance with the preferences that you have indicated to us in the registration, as well as the requests you have made.

You can unsubscribe from all commercial communications by canceling the subscription in the function enabled for this purpose in each of them. Likewise, you can manage your communications and privacy preferences through the Platform.

MAJORICA may also carry out promotional actions, for example, for the development of contests and/or raffles, (hereinafter the “Promotional Actions”). By participating in any Promotional Action, you authorize us to process the data you provide us based on each Promotional Action and we can communicate it through various means such as social networks or on the Platform itself. In each Promotional Action in which you participate, you will have available the legal bases where we will provide you with more detailed information about the processing of your data.

Communicate your data to the companies of the MAJORICA business group.

For internal administration reasons and/or for sending commercial communications. This purpose may include the promotion and realization of commercial offers, Promotional Actions, both in an online and offline environment on products and services marketed by MAJORICA or any of the group companies.

Comply with the legal, accounting, tax, administrative and contractual obligations related to the provision of the services requested by the User, such as participation in a Promotional Action, or any similar category event, including possible collection procedures through the secure payment gateway offered by an external provider.

Resolve claims, complaints, incidents and/or queries.

The information may be processed to resolve claims, complaints, incidents and/or queries both at the request of Users and ex officio by MAJORICA.

Detect and investigate fraud and possible commissions of crimes or illegal acts.

MAJORICA may process the information for the purpose of detecting and investigating fraud, and for the investigation of possible matters related to regulatory compliance, as well as the possible commission of alleged crimes. In this sense, we may request information from you in order to comply with legal obligations to pursue conduct that may be contrary to applicable regulations and our general terms and conditions, as well as possible legal bases for contests and/or raffles organized by Us.

Statistical purposes and analysis.

The information may be used to analyze the behavior and preferences of Users and to be able to offer the best possible experience in the use of the Platform and so that you can easily and intuitively access both the functionalities and the management of your privacy. Improving your experience means that you can enjoy the Platform and that you have direct access to information that may be of interest to you, as well as that you can manage your privacy preferences. Likewise, we can conduct surveys to find out your degree of satisfaction or suggestions about our products and services that you have previously purchased.

WHAT IS THE LEGITIMATION OF THE TREATMENT?

The processing of your Data is carried out based on different legal bases of legitimacy in accordance with the applicable regulations:

Purpose of treatment	Legitimation
Manage your registration as a User of the MAJORICA Platform	Mainly, it is necessary that we process your data to execute the terms that regulate the use of the Platform and that you can register as a User. Until you register as a User, we will process your data for the application of pre-contractual measures to your request to browse the Platform.
Development, compliance and execution of the sales contract or services that you have contracted with Us on the Platform	The processing of your data is necessary for the execution of the contract of purchase and sale or services.
Marketing	The legitimizing legal basis for processing your Personal Data for advertising purposes is consent. For example, when you consent to receive information through different means, by supporting the sending of push alerts on your device or authorizing the configuration of cookies or privacy on your device. Likewise, by supporting the legal bases to participate in a promotional campaign or display your graphics on our social networks or Platform. Likewise, we may have a legitimate interest for sending advertising, in relation to similar products or services that have been previously acquired by the User.
Communicate your Personal Data to the companies of the MAJORICA business group	We may communicate your data to group companies based on the consent that we may request specifically for this purpose. p> Likewise, we may have a legitimate interest in transmitting your data within the business group for internal administrative purposes. p>
Comply with the legal, accounting, tax, administrative and contractual obligations related to the provision of the services requested by the User	We may process your Personal Data to comply with legal obligations that are imposed on us relating to our accounting, tax and administrative, among others, due to our relationship with you as a User.
Resolve claims, complaints, incidents and/or queries	We consider that we have a legitimate interest to attend to and resolve your claims, complaints, incidents and/or queries.< /p> We also consider that we have to comply with legal obligations when you exercise your rights before Us in relation to the processing of your Data Personal or about our products and services. In addition, it is possible that if you contact us in relation to a request for our products or services, we will process your Personal Data based on the performance of a contract.
Detect and investigate fraud and possible commissions of crimes or illegal acts	We consider that we have a legitimate interest to process your Personal Data and that we must comply with legal obligations that are imposed on us in order to carry out necessary checks to detect and prevent possible fraud or fraudulent use when you use the Platform.
Statistical purposes and analysis	We may process information related to the usability of the Platform and the degree of User satisfaction based on our legitimate interest since we also consider that it is beneficial for you by being able to offer higher quality content according to your preferences. We may also have the same interest in knowing your opinion and suggestions about the products and services you have previously purchased.

HOW LONG DO WE KEEP YOUR DATA?

Purpose of treatment	Conservation period
Manage your registration as a user of the MAJORICA Platform	Your Personal Data will no longer be processed once you are no longer a User of it.
Development, compliance and execution of the sales contract or services that you have contracted with Us on the Platform	We will proceed with the management of your data for the time necessary for the administration of the acquisition of the products or services that you have purchased, covering any eventuality such as returns, complaints or claims associated with the purchase of said specific product or service.< /p>
Marketing	We will process your data until you unsubscribe or cancel your subscription to the newsletter. If you participate in promotional actions, we will keep your data for a period of six (6) months from the end of the action.
Comply with the legal, accounting, tax, administrative and contractual obligations related to the provision of the services requested by the User, including possible collection procedures through the secure payment gateway offered by an external provider< /strong>	We will keep your data for as long as necessary to manage MAJORICA's obligations.
Resolve claims, complaints, incidents and/or queries	We will keep your data for as long as necessary to manage MAJORICA's obligations.
Detect and investigate fraud and possible commissions of crimes or illegal acts	We will keep your data for as long as necessary to manage MAJORICA's obligations.
Statistical purposes and analysis	We will process your data in a timely manner when a specific quality survey is carried out or until your browsing data is anonymized by MAJORICA.
Video surveillance	After one month, unless notified to Security Forces and Corps, or/and Courts and Tribunals.

Once you unsubscribe from the Platform and cease to be a User or the conservation period established above ends, MAJORICA may keep your data until the limitation periods of contractual, tax obligations and other applicable regulations. The data will be duly blocked in accordance with the applicable regulations, MAJORICA adopting all reasonable technical and organizational measures to prevent its processing except for making the data available to judges and courts, the Public Prosecutor's Office, or the competent Public Administrations, in particular the authorities. of data protection as well as, in any case, possible responsibilities arising from your relationship with MAJORICA.

WHO ARE THE RECIPIENTS OF THE DATA?

To comply with the purposes of this Privacy Policy and the Cookies Policy, to other companies in the Group, as well as to third parties that provide us with support, in relation to the services we provide:

Service providers. MAJORICA may subcontract the provision of certain services, so there may be entities with access to certain data for the exclusive performance of the subcontracted provision.
Payment service providers. If it is possible for you to enter your credit/debit card data through the MAJORICA Platform, your data can be stored directly on payment platforms contracted by MAJORICA. MAJORICA does not keep any data about it.
Customer service and incident management. MAJORICA may communicate your data to companies that provide customer service, as well as those that direct actions aimed at measuring the degree of satisfaction of Users and the provision of the Service after prior written agreement with them.
MAJORICA Group Companies. MAJORICA may communicate your data to other companies in the Group.
Computer systems services. MAJORICA may contract IT services for the management and maintenance of MAJORICA's own systems, so these entities could have accessory access to data owned by MAJORICA.

Likewise, MAJORICA is a company with international activity and, at times, such presence may require transfers of data to other countries, some of which may not provide a level of data protection similar to that of the EU. In this case MAJORICA will adopt all the guarantees that are applicable in accordance with the regulations established to guarantee adequate management of Personal Data.

WHAT ARE YOUR RIGHTS?

As a User, you can exercise the following rights related to your Personal Data:

Rights	Description
Right of access	You have the right to obtain a copy of your Personal Data that is being processed, as well as certain details about the way in which we use it. We may ask you, before providing the information, to specify the Data or processing activities to which your request relates.
Right of rectification	We take all appropriate measures to ensure that the data stored is accurate and complete. However, if you consider that this is not the case, you can request an update or correction of these. To do this, you must attach, when necessary, documentation justifying the inaccuracy or incompleteness of your Personal Data.
Right of deletion	When certain circumstances arise, you will have the right to request the deletion of your Personal Data. Keep in mind that exercising the right of deletion may mean the impossibility of providing you with any service requested by you or the limitation of the Platform's functionalities.
Right to limit treatment	When certain circumstances arise, you will have the right to request the limitation of processing, with your Data only processed for the exercise of the aforementioned rights, as well as the defense of possible claims. Keep in mind that the exercise of the right of limitation may mean the impossibility of providing you with any service requested by you or the limitation of the functionalities of the Platform.
Right to object	You have the right to object to the processing, at any time, for reasons related to your particular situation, in case the processing is based on our legitimate interest or the legitimate interest of a third party. In this case, we will put an end to the processing you indicate, unless there are legitimate reasons to continue it. Keep in mind that the exercise of the right of limitation may mean the impossibility of providing you with any service requested by you or the limitation of the functionalities of the Platform.
Right of portability	Under certain circumstances you have the right to request your Personal Data in a structured, commonly used and machine-readable format and for it to be transmitted to another third party of your choice.
Right not to be subject to an automated decision, including profiling	You have the right not to be subject to automated individual decisions. However, MAJORICA's decisions are under no circumstances based exclusively on automated means.
Right to revoke consent	You have the right to withdraw your consent at any time regarding the treatments for which you have given it.

To exercise any of these rights, you can contact us at any time through email misdatos @majorica.com. You will need to attach a copy of your national identity document, passport or other valid document that identifies you, clearly indicating which right you exercise and for what specific treatment.

Likewise, we inform you that if your expectations are not met, you can contact the competent control authority, in this case, the Spanish Data Protection Agency https://www.aepd.es/es

If you want to receive more information, do not hesitate to contact us.

WHAT SAFETY MEASURES DO WE APPLY TO THE TREATMENT?

Your data is important to MAJORICA. We employ efficient technical and organizational measures to protect your Personal Data. We undertake to process your data in accordance with the provisions of the applicable regulations and, in particular, to (i) process the Personal Data to which we have access, with sufficient guarantees of confidentiality; and (ii) adopt those necessary and reasonable technical and organizational security measures to avoid alteration, loss and unauthorized processing or access to your Data.

Likewise, all your information is protected in our systems. Only personnel who require the information to perform a certain task will access this type of information. Our staff is obliged to adopt the necessary security measures required by current legislation. Although absolute security on the Internet cannot be guaranteed, you can be assured that we have put in place appropriate security measures to protect the confidentiality of your information. We will continue to maintain and improve these measures over time in accordance with legal and technological developments. Please note that the transmission of information over the Internet, whether by email or web-based mail, is only secure when encrypted. Your messages may be sent through an unknown number of countries before they reach their recipient. MAJORICA cannot be held responsible for any unauthorized access to or loss of personal information beyond our control.

CHANGES TO THE PRIVACY POLICY

Due to the continuous evolution of MAJORICA's activities, as well as due to new regulations or guidelines regarding security and data protection, MAJORICA may modify this Privacy Policy and the Cookies Policy. If there are any modifications, you will be notified once you log in or access the Platform. You can also receive an email to the address you have provided us. In no case will the modifications imply a loss of effectiveness in the protection of your personal data.

In case of discrepancy between the translated versions and the Spanish version of this text, the latter will prevail.

INFORMATION ABOUT COOKIES

We use cookies to facilitate your navigation on the Platform, to know how you interact with Us and, in certain cases, to be able to show you advertising based on your browsing habits. Consult more information at Cookie Policy.

CONTACT US

For any questions about your Personal Data, you can contact us at the following address:

MAJORICA INTERNACIONAL S.L.

Calle Argenters, 77, 07500, Manacor, Spain