Refund policy
What is the deadline for making a return?
If you wish to make a return, you have 14 calendar days from the day you receive the item. During this period you can request a refund using the same payment method. After the first 14 calendar days, no refund can be made.
How is a return processed?
1. Access this link
2. Enter your order number and email.
3. Choose the jewel(s) you want to return
4. Fill in the reason for the return
5. Select how you want to make the return:
· Home pickup
· Delivery at the Post Office point
How do I prepare the return package?
Place the jewelry you wish to return in a box and make sure to close it correctly.
What are the costs of a return?< /h2>
Spain
· Delivery at “delivery point”: €9.00
· Home collection: €9.90
Belgium, Germany, Italy, France, Austria, Holland, Denmark and Luxembourg:
· Delivery at “delivery point”: €12.00
· Home collection: €12.90
Rest of European Union countries
· Delivery at “delivery point”: €13.00
· Home collection: €13.90