Majorica Warranty
Majorica jewellery is covered by a 3-year warranty and Majorica pearls by a 10-year warranty, both from the date of purchase.
This international guarantee does not cover damage due to accidents, improper or abusive use, unauthorized alterations, as well as the normal consequences of wear and tear. The guarantee card must be sent along with the jewel to the Authorized Distributor where you purchased it or to our after-sales department. For online purchases, you can send a copy of the proof of purchase if the guarantee card is not stamped.
Maintenance and repairs
All repairs that are accompanied by the correctly completed WARRANTY, the costs of materials, labor and return are the responsibility of MAJORICA.
Under this warranty, Majorica will replace and/or repair manufacturing defects within a period of 3 years.
The warranty does not include insurance against physical or accidental wear, damage, or loss of the jewelry or part of it.
To keep your jewelry in perfect condition, check out our online jewelry care guide.
The warranty applies exclusively to products manufactured by MAJORICA and purchased through authorized sales channels.
Majorica warranty certificate
All repairs covered by the INTERNATIONAL WARRANTY CERTIFICATE are the responsibility of MAJORICA INTERNACIONAL, SL
Majorica will carry out rethreading, change of closure, or any repair not covered by the warranty, for the fairest price, provided that the duly completed INTERNATIONAL WARRANTY CERTIFICATE is presented.
- No substantial modifications will be made to the original designs.
- The bathroom of the room will not be changed if it does not exist as such.
- No alterations will be made to pearl necklaces and bracelets.
- Shipping of repairs to Majorica will be the responsibility of the consumer.
Warranty and After-Sales Service
All repairs covered by the correctly completed WARRANTY will be repaired immediately. In this case, the shipping costs of the jewelry will be borne by the customer and the return transport of the repaired jewelry will be borne by MAJORICA.
Repairs that DO NOT come with a properly completed WARRANTY will be treated as a repair service.
Any other special repair not covered by the WARRANTY must be requested by email through our Customer Service Department and will be quoted once the relevant study has been carried out. In this case, transport costs will be borne by the consumer.
